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Delivery & Returns

Delivery

We offer FREE UK DELIVERY Only.  For costs outside of the UK please contact us at info@innercanvas.co.uk

Due to the pandemic and regular changes in regulation there may be unforeseen delays with our couriers.  We will do our very best to keep you notified, if you have any questions, we’re happy to help info@innercanvas.co.uk

One off purchases

When you purchase a One off Purchase, your box will be posted within 2 working days and will be with you within 2-3 working days.  

Subscription

When you join as a Subscriber in any calendar month, your first box will be posted around the 15th of the following month and will be with you within 2-3 working days

returns

One off purchases

Refunds are available for One Off Purchase boxes only.  The buyer is responsible for the return postage cost.  Please arrange to return your box in its original condition within 14 days of receipt and notify us info@innercanvas.co.uk for the return address.  You then have 14 days to return the box to us. We require proof of postage. Once the box is received and in order we will happily issue you a refund for the box.

Subscription

As each box is made to order, we are not able to accept returns for these items.

Perhaps you ‘ve already tried a craft or the project doesn’t appeal – you can pause your subscription to skip a box. Our boxes are announced at the beginning of each month and ship on or around the 15th of the month.  Mail us at info@innercanvas.co.uk well before the shipping date if you would like to pause or swap for a previous box (subject to availability).  If the payment has already come out and we have not shipped the box, we’ll refund you.  We are unable to help you if the box has shipped and therefore unable to accept returns if you fail to notify us.

You can also cancel your subscription at any time and no further payments will be taken.  Please check our Terms and Conditions here.